FAQ

  • WHAT IS AN ELECTRIC BIKE ?
    An electric bike has a motor powered by a rechargeable battery that helps the cyclist to pedal. Starts, hills, headwind journey are less difficult. The electric bike’s engine helps the cyclist to reach 25 km/h - 16 mph then the cyclist has to pedal to go faster.
  • WHAT ARE THE ADVANTAGES OF RENTING AN ELECTRIC BIKE ?
    Electrical bikes have many benefits :
    • The assistance of the electric bike allows you to restart quickly, therefore you will reach faster 25 km/h - 16 mph after each start and without forcing.
    • Climbing hills become less painful and you will not get out of breath at the top.
    • When there is headwings, the assistance of the electric bike will be very useful to keep your speed without having to force physically.
    • You can take bike paths or other lanes reserved for cycling (bus lane for example) so you’ll avoid the traffic jams.
    • The electric bike is a very good way to do moderate physical activity every day.
    • It’s more easy to park, you don’t waste time looking for a spot.
  • HOW TO RECHARGE THE BATTERY OF AN ELECTRIC BIKE ?
    The battery of the electric bike is removable and it can be recharged with a charger that plugs in directly into your wall outlet.
  • CAN I USE THE ELECTRIC BIKE WHILE IT'S RAINING ?
    Yes, the electronic components of the electric bike are all waterproof allowing you to use the electric bike even if it's raining.
  • AN ELECTRIC BIKE RENTAL ? FOR WHO ?
    Renting an electric bike is for everyone. Indeed, it could be used in many ways as for example in the following situations :
    • At work, the electric bike allows you to have a daily physical activity while arriving fresh at your workplace. Plus you no longer have to worry about traffic and parking or disruptions in public transport, you will be spending less time on your daily commutes.
    • This is the best way to shop. You can stop whenever you want, without parking restrictions and leave as quickly as you came. Feel free to charge your electric bike in the front and on the back with anything you want, electric assistance will give you a boost to bring everything home without tiring yourself.
    • With the electric bike the ride will be longer and less tiring. You can follow better trained groups than you, effortlessly, and enjoy your excursion with your friends, children, and grandchildren.
  • DO I HAVE TO PUSH A BUTTON IN ORDER FOR THE ELECTRIC ENGINE TO START ?
    Yes, on an electric bike you just have to adjust the degree of assistance desired and then you start pedaling : the motor starts automatically and is managed automatically.
  • WHAT IS THE AUTONOMY OF AN ELECTRIC BIKE ?
    Approximately 40 km, depending on several characteristics : hills, headwinds, selected assistance mode, weight of the cyclist, tire pressure, etc.
  • DO I NEED A SPECIAL INSURANCE OR TO WEAR A HELMET TO RIDE AN ELECTRIC BIKE ?
    The electric bike is considered as traditional bike. Therefore it does not require any special insurance or wearing the helmet, and is allowed on bike paths like any other bike.
  • HOW TO CALCULATE RATES FOR RENTALS OF AN ELECTRIC BIKE ?
    Our prices are fixed for every 24 hours, which means that if you rent an electric bike for 1 hour, 3 hours or 24 hours you will pay the price of one rental day. Similarly, if you rent the electric bike for 25 h, 30 h or 48 h you will pay the price of two days rental.
  • WHAT ARE THE DIFFERENT PAYMENT METHODS ACCEPTED FOR A BIKE RENTAL ?
    We offer several payment methods to pay for your bike rental : by cash, by check, by bank transfer or Paypal. You can pay for the rental of the bike directly when you pick up the bike.
  • DO WE HAVE TO LEAVE A DEPOSIT FOR THE RENTAL OF A BICYCLE ?
    Yes, it is necessary to leave a deposit of 150 € for each non-electric bike and 300 € for each electric bike. You can leave the deposit by check, credit card or cash.
  • WHERE DO I HAVE TO GO TO PICK UP MY RENTAL BIKE ?
    The meeting point is in front of the building located 182, rue de l'universite 75007 Paris. Then you will have to contact us, once arrived, you can call us on +33 (0) 1 79 75 44 84 (non-surcharged call) or send us an email at contact@ecitybikes.fr
  • ARE THE RENTAL BIKES EQUIPPED WITH BASKETS AT THE FRONT ?
    To benefit from a basket during your bike rental, it is necessary to book it with the bike when you’re making your reservation. Renting a front basket costs 2 € per day.
  • HOW MANY DAYS IN ADVANCE DO I HAVE TO RESERVE FOR THE RENTAL OF A BIKE ?
    There is no time limit to rent a bike. You can very well rent it a month in advance as the day before. But since we have a limited number of bikes and electric bikes, we advise you to book your bike rental a little in advance: 3 to 4 days before the start of your rental.
  • WHAT TYPES OF BIKES DO YOU RENT ?
    We offer for rent electric bikes and non electric bikes : city bike, trekking bike and mountain bike.
  • DO YOU OFFER A DISCOUNT WHEN YOU RENT FOR CERTAIN NUMBER OF DAYS ?
    Yes, we offer a 10% discount for a one-week rental, 20% for 2 weeks, 30% for 3 weeks and from 4 weeks rental it’s 40% discount.